$3 Flat Rate Shipping on All Orders!
Better Liquid, The Way You Want It!

Shipping & Returns

All items are shipped from our Madison, WI location. We only ship packages on Tuesday and Friday of each week. If your order is not received by 11 am Tuesday, it will ship that Friday. If your order is not received by 11 am Friday, it will ship the following Tuesday. Items can be collected at our Madison location free of charge. Simply select the "Walk-in" option when checking out.

We have fixed the problem of our Flat Rate shipping price showing to Australian Customers. The correct price will be calculated at checkout if you are purchasing E-Cigarette and E-Liquid products to be exported by us (imported by you) to Australia.

Because of the nature of our personal use items and our inability to sell them used, Hydra Puff Vapes does not offer returns of any products, for any reason. ALL SALES ARE FINAL!

E-Liquids are made to order and ARE NOT refundable or returnable under any circumstances. If for any reason it is deemed that we made an error when mixing the liquid you pruchased, a replacement product will be supplied free of charge. We DO NOT offer a replacement product for a flavor that you do not like, that has too much/too little nicotine or which has a VG/PG ratio that won’t work for your vape device. Be sure to sample the flavor first, ask for the correct amount of nictoine and inform our staff of the device it will be used in if you are unsure of the VG/PG ratio when ordering.

Products which are defective or fail due to a manufacturers defect will be replaced within 30 days of receiving the item. A valid receipt will be required to claim the replacement. Any item damaged physically or no longer wanted will not be replaced or refunded.

Some products are not covered by our exchaunge policy. These include but are not limited to: Coils, Liquids, 18650 Batteries, Bulk Wire, Drip Tips and Tank Glass/Polycarbonate sections.